Help Scout Integration — Automate Help Scout with AI on Beauto
Help Scout provides customer support software with shared inbox, knowledge base, and customer management tools
Category: customer support, communication · 129 actions available
What you can automate with Help Scout
Beauto connects Help Scout with 900+ other apps so you can build AI-powered workflows in minutes. Trigger automations from Help Scout events, enrich Help Scout data with AI, or sync Help Scout with the rest of your stack — without writing code.
- Sync Help Scout data with Gmail, Slack, Notion, HubSpot, Google Sheets, and more
- Trigger AI agents on new Help Scout events and route the output anywhere
- Schedule recurring Help Scout tasks — daily reports, cleanups, or bulk updates
- Use natural language to describe the workflow; Beauto builds it for you
Help Scout actions Beauto supports
- Create Chat Handle — Tool to create a chat handle for a Help Scout customer. Use when you need to add a chat platform username (like Skype, AIM, Yahoo) to a customer's profile.
- Create Chat Thread — Tool to create a new chat thread on a Help Scout conversation. Use when adding a chat message to an existing conversation. Note: Conversations can have a maximum of 100 threads. Non-imported threads automatically reopen
- Create Conversation — Tool to create a new conversation in Help Scout. Use when creating email, phone, or chat conversations with customer threads.
- Create Customer — Tool to create a new customer in Help Scout with contact details and profile information. Use when you need to add a new customer with emails, phones, addresses, or other contact data.
- Create Customer Address — Tool to create an address for a Help Scout customer. Use when you need to add a physical address to a customer's profile.
- Create customer email — Tool to create an email for a customer in Help Scout. Use when you need to add a new email address to a customer's profile.
- Create Customer Phone — Tool to create a phone number for a Help Scout customer. Use when adding contact phone numbers to customer profiles.
- Create Customer Property — Tool to create a customer property definition in Help Scout. Use when you need to add custom fields to track additional customer information like subscription plan, tier level, or custom attributes. Maximum 50 customer p
- Create Customer Thread — Tool to create a new customer thread on a Help Scout conversation. Use when a customer needs to add a message to an existing conversation. The conversation will reopen unless imported mode is enabled. Conversations are l
- Create Customer Website — Tool to create a website entry for a customer in Help Scout. Use when adding a website URL to an existing customer profile.
- Create Note on Conversation — Tool to create a new note thread on a Help Scout conversation. Use when you need to add internal notes to conversations. Notes are visible only to team members, not customers. Maximum 100 threads per conversation.
- Create Organization — Tool to create a new organization in Help Scout. Use when you need to create a company profile with associated domains, contact information, and metadata.
- Create Organization Property — Tool to create a new custom property definition for organizations in Help Scout. Use when you need to add custom fields to track organization-specific data like industry, account tier, renewal dates, or other metadata. M
- Create Phone Thread — Tool to create a new phone thread on a Help Scout conversation. Use when you need to log a phone call interaction with a customer on an existing conversation.
- Create Reply Thread — Tool to create a new reply thread on a Help Scout conversation. Use when sending a reply to a customer in an existing conversation. The reply can be published immediately or saved as a draft.
- Create saved reply — Tool to create a saved reply for a mailbox in Help Scout. Use when you need to create reusable message templates for email or chat responses.
- Create Social Profile — Tool to create a social profile for a customer in Help Scout. Use when you need to add social media profile information (LinkedIn, Twitter, Facebook, etc.) to a customer record.
- Create Webhook — Tool to create a new webhook subscription in Help Scout to receive real-time event notifications. Use when setting up webhook integrations to track conversations, customers, tags, or other events.
- Delete Chat Handle — Tool to delete a chat handle for a customer. Use when you need to remove a chat handle associated with a customer account.
- Delete Conversation — Tool to move a conversation to the deleted folder. Use when you need to delete a conversation. The conversation can only be restored by a Help Scout administrator.
- Delete customer — Tool to permanently delete a customer by ID from Help Scout. This hard-deletes the customer including microsurvey responses and conversations (irreversible, GDPR compliant). Returns 403 if user lacks access to all conver
- Delete Customer Address — Tool to delete a customer's address from Help Scout. Use when you need to remove address information associated with a specific customer account.
- Delete Customer Asynchronously — Tool to delete a customer asynchronously. Use when you need to permanently remove a customer, their survey responses, and associated conversations. The deletion occurs asynchronously after the API returns 202 Accepted. T
- Delete Customer Email — Tool to delete an email for a customer. Use when you need to remove a customer's email address from Help Scout.
- Delete Customer Phone — Tool to delete a customer's phone number from Help Scout. Use when you need to remove a phone number associated with a specific customer account.
- Delete Customer Property — Tool to perform a soft delete on a customer property definition. The property is scheduled for permanent deletion, with its slug temporarily reassigned during the grace period.
- Delete Customer Website — Tool to delete a website for a customer. Use when you need to remove a website from a customer record.
- Delete Organization — Tool to delete an organization by ID. Use when removing an organization from Help Scout. This operation also removes the reference to this organization from all associated customers.
- Delete Organization Property Customer Tier — Tool to delete a customer tier property definition from organizations. This performs a soft-delete, and the property will be removed permanently after a grace period. Use when you need to remove a custom organization pro
- Delete Organization Property — Tool to delete an organization property definition. This performs a soft delete, and the property will be removed permanently after a grace period. Use when you need to remove a custom property from organizations.
- Delete Saved Reply — Tool to delete a saved reply from a mailbox. Use when you need to permanently remove a saved reply. Returns 204 No Content on successful deletion.
- Delete Snooze — Tool to delete a snooze on a conversation. Use when you need to remove a snooze from a conversation, which will place it into its new home folder (Mine, Team or Unassigned, based on assignee).
- Delete Social Profile — Tool to delete a social profile for a customer in Help Scout. Use when you need to remove a social media profile link from a customer record.
- Delete Thread Schedule — Tool to unschedule a scheduled thread in a conversation. Use when you need to convert a scheduled thread to a draft thread. The scheduled thread will be converted to a standard draft thread.
- Delete Webhook — Tool to permanently delete a webhook subscription from Help Scout. Use when you need to remove webhook integrations that are no longer needed.
- Download Attachment — Tool to download an attachment file from a Help Scout conversation. Use when you need to retrieve the actual file content of an attachment.
- Get Attachment Data — Tool to retrieve attachment data for a specific attachment. Returns base64-encoded attachment content.
- Get Busy Times Report — Tool to get busiest time of day report showing conversation volume by day and hour. Use when you need to analyze conversation patterns to identify peak support hours or optimize team scheduling. Requires Plus or Pro plan
- Get Chat Report — Tool to retrieve comprehensive chat report statistics from Help Scout. Use when you need to analyze chat performance metrics including conversation volume, wait times, response times, message counts, and chat durations.
- Get Company Customers Helped Report — Tool to retrieve company customers helped report showing distinct customer count receiving support. Use when you need to analyze how many unique customers were helped during a specific period, compare periods, or track c