Zoho Desk Integration — Automate Zoho Desk with AI on Beauto
Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions
Category: crm, customer support · 31 actions available
What you can automate with Zoho Desk
Beauto connects Zoho Desk with 900+ other apps so you can build AI-powered workflows in minutes. Trigger automations from Zoho Desk events, enrich Zoho Desk data with AI, or sync Zoho Desk with the rest of your stack — without writing code.
- Sync Zoho Desk data with Gmail, Slack, Notion, HubSpot, Google Sheets, and more
- Trigger AI agents on new Zoho Desk events and route the output anywhere
- Schedule recurring Zoho Desk tasks — daily reports, cleanups, or bulk updates
- Use natural language to describe the workflow; Beauto builds it for you
Zoho Desk actions Beauto supports
- Create Ticket — Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream
- Get Agent — Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
- Get Agents Count — Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
- Get Contact — Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
- Get Contacts By IDs — Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
- Get Department — Tool to fetch details of a Zoho Desk department by ID.
- Get Department Logo — Tool to get/download a department's logo from Zoho Desk.
- Get Departments Count — Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.
- Get Ticket — Get Ticket
- Get Ticket Latest Thread — Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.
- Get Ticket Resolution — Get Ticket Resolution
- Get Ticket Thread — Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.
- List Contact Accounts — Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact.
- List Contacts — Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.
- List Departments — Tool to list all departments in the current Zoho Desk organization.
- List Organizations — Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions.
- List Roles — List Roles
- List Roles By IDs — List Roles By IDs
- List Teams in Department — Tool to list teams in the specified Zoho Desk department.
- List Ticket Conversations — List Ticket Conversations
- List Tickets — List Tickets
- Update Many Tasks — Update multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany
- Upload Department Logo — Tool to upload/update a department logo in Zoho Desk.