Freshdesk Integration — Automate Freshdesk with AI on Beauto
Freshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient helpdesk operations and better customer experiences
Category: crm, customer support · 178 actions available
What you can automate with Freshdesk
Beauto connects Freshdesk with 900+ other apps so you can build AI-powered workflows in minutes. Trigger automations from Freshdesk events, enrich Freshdesk data with AI, or sync Freshdesk with the rest of your stack — without writing code.
- Sync Freshdesk data with Gmail, Slack, Notion, HubSpot, Google Sheets, and more
- Trigger AI agents on new Freshdesk events and route the output anywhere
- Schedule recurring Freshdesk tasks — daily reports, cleanups, or bulk updates
- Use natural language to describe the workflow; Beauto builds it for you
Freshdesk actions Beauto supports
- Add Note to Ticket — Tool to add a private or public note to an existing ticket in Freshdesk. Use when you need to add internal comments or public notes to a ticket. Notes can be private (agent-only) or public, and can include HTML content.
- Add Ticket User Access — Tool to add agent access to a specific ticket in Freshdesk. Use when you need to grant agent(s) permission to view or interact with a ticket. The endpoint accepts agent IDs (not contact IDs) and returns the list of agent
- Add Watcher to Ticket — Tool to add the authenticated user as a watcher to a Freshdesk ticket. Use when you need to follow a ticket's progress and receive email notifications for updates like replies or status changes. The API automatically use
- Bulk Unwatch Tickets — Tool to remove the authenticated user as a watcher from multiple Freshdesk tickets in bulk. Use when you need to stop following multiple tickets at once and stop receiving email notifications for their updates. The API a
- Bulk Update Tickets — Tool to update multiple tickets simultaneously in bulk. The bulk update operation runs asynchronously in the background, and returns a job_id to track progress. Use when you need to modify the same properties across mult
- Cancel Contact Import — Tool to cancel an ongoing contact import operation in Freshdesk. Use when you need to halt a contact import process that is currently running.
- Create Admin Group — Tool to create a new admin group in Freshdesk. Use when you need to create a new admin group with specific agents, escalation settings, and automatic assignment configuration.
- Create Admin Group — Tool to create a new admin-level support agent group in Freshdesk. Use when you need to create groups for organizing support agents and managing ticket routing at the admin level.
- Create Admin Ticket Field — Tool to create a new custom ticket field in Freshdesk. Use when you need to add a new field definition for capturing additional ticket information (e.g., priority level, customer type, issue category). The field type can
- Create Admin Ticket Field Section — Tool to create a new section within a ticket field in Freshdesk. Use when you need to add conditional field sections that appear based on selected dropdown choices.
- Create Multiple Agents — Tool to create multiple agents in Freshdesk in a single bulk operation. Use when you need to add multiple agents at once. This is an asynchronous operation that returns a job_id for tracking the creation status.
- Create Canned Response — Tool to create a new canned response in Freshdesk. Use when you need to create a reusable message template that agents can quickly insert into tickets.
- Bulk Create Canned Responses — Tool to create multiple canned responses in bulk via asynchronous operation. Use when you need to add multiple canned responses at once to your Freshdesk account. Returns a job_id that can be used to track the operation
- Create Canned Response Folder — Tool to create a new canned response folder in Freshdesk. Use when you need to organize canned response templates into folders.
- Create Company — Tool to create a new company in Freshdesk. Use when you need to add a customer organization to your Freshdesk account. Companies can hold multiple contacts and are automatically associated with contacts based on email do
- Create Contact — Tool to create a new contact in Freshdesk. Use when you need to add a customer or user to your Freshdesk account. IMPORTANT: The 'employee_id' custom field is mandatory for this Freshdesk instance.
- Create Contact Field — Tool to create a new custom contact field in Freshdesk. Use when you need to add a new field definition for storing custom contact information (e.g., job title, department, customer type). The field type can be text, num
- Create Discussion Category — Tool to create a new discussion category in Freshdesk forums.
- Create Discussion Forum Topic — Tool to create a new topic in a Freshdesk discussion forum. Use when you need to post a new discussion topic or thread in a specific forum.
- Create Discussion Topic Comment — Tool to create a new comment on a discussion forum topic. Use when you need to add a comment to an existing topic in Freshdesk discussions.
- Create Email Mailbox — Tool to create a new email mailbox in Freshdesk. Use when you need to add a support email address that automatically creates tickets from incoming emails. Requires valid product_id and group_id.
- Create Forum — Tool to create a new forum within a category in Freshdesk discussions. Use when you need to add a new forum to organize discussions within a specific category.
- Create SLA Policy — Tool to create a new SLA (Service Level Agreement) policy in Freshdesk. Use when you need to establish service level targets for ticket response and resolution times based on priority levels.
- Create Solution Article — Tool to create a new solution article in a Freshdesk knowledge base folder. Use when you need to add documentation, FAQs, or help content to your knowledge base.
- Create Solution Category — Tool to create a new solution category in Freshdesk's knowledge base. Use when you need to organize solution articles and folders under a new category.
- Create Ticket — Creates a new ticket in Freshdesk. REQUIRED FIELDS: - subject and description are always required - At least ONE requester identifier is REQUIRED: requester_id, email, phone, facebook_id, twitter_id, or unique_external_i
- Create Ticket Form — Tool to create a new ticket form in Freshdesk. Use when you need to create a custom ticket form for organizing support requests.
- Create Ticket via Outbound Email — Tool to create a ticket by sending an outbound email to external recipients. Use when you need to initiate a support conversation via email. The ticket is automatically created with 'Closed' status and assigned to the se
- Create Ticket Time Entry — Tool to create a time entry for a specific ticket in Freshdesk. Use when you need to log time spent working on a ticket. Time entries track work duration and can be marked as billable or non-billable for billing and repo
- Create Translated Solution Category — Tool to create a translated version of an existing solution category. Use when you need to add multilingual support to your knowledge base by creating category translations in different languages.
- Currently Authenticated Agent — Tool to retrieve profile information for the currently authenticated agent. Use when you need to get details about the agent whose API credentials are being used for authentication.
- Delete Admin Group — Tool to delete an admin group from Freshdesk. Use when you need to disband an admin group from your Freshdesk account. Note: Deleting a group only disbands it and does not delete the members of the group.
- Delete Agent — Tool to permanently delete an agent from Freshdesk. Use when you need to remove an agent from your Freshdesk account. Note: You cannot delete yourself. The API prevents self-deletion as a security measure. When an agent
- Delete Automation Rule — Permanently deletes an automation rule from Freshdesk by its type and rule ID. Use this action to remove workflow automation rules that are no longer needed. This action is idempotent - deleting an already-deleted rule w
- Delete Company — Tool to permanently disband a company from Freshdesk. Use when you need to delete a company from your Freshdesk account. Note: Deleting a company only disbands it and does not delete the customers inside it. Once disband
- Delete Company Field — Tool to permanently delete a custom company field from Freshdesk. Use when you need to remove a company field that is no longer needed. Note: This action is irreversible and will delete all data stored in that field acro
- Delete Contact — Tool to soft delete a contact from Freshdesk. Use when you need to move a contact from All Contacts to Deleted Contacts view. Future communications from the contact will be directed to SPAM. The contact can be restored l
- Delete Contact Field — Permanently delete a custom contact field from Freshdesk. Use this action when you need to remove a custom contact field that is no longer needed. Important notes: - This action is IRREVERSIBLE - all data stored in this
- Delete Conversation — Tool to permanently delete a conversation from a ticket in Freshdesk. Use when you need to remove a specific conversation from a ticket. Note: Once deleted, the conversation cannot be restored.
- Delete Discussion Category — Permanently deletes a forum discussion category from Freshdesk. Use this action to remove an entire discussion category. This is a destructive operation and cannot be undone. Make sure you have the correct category_id be