Zendesk Integration — Automate Zendesk with AI on Beauto

Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement

Category: crm, customer support · 452 actions available

What you can automate with Zendesk

Beauto connects Zendesk with 900+ other apps so you can build AI-powered workflows in minutes. Trigger automations from Zendesk events, enrich Zendesk data with AI, or sync Zendesk with the rest of your stack — without writing code.

  • Sync Zendesk data with Gmail, Slack, Notion, HubSpot, Google Sheets, and more
  • Trigger AI agents on new Zendesk events and route the output anywhere
  • Schedule recurring Zendesk tasks — daily reports, cleanups, or bulk updates
  • Use natural language to describe the workflow; Beauto builds it for you

Zendesk actions Beauto supports

  • Apply Zendesk Macro Preview — Preview how a Zendesk macro would affect a ticket without actually applying it. Returns the ticket object as it would appear after the macro is applied, showing any changes to fields, comments, status, or other propertie
  • Autocomplete Problems — Autocomplete problems in Zendesk. Use when you need to find problem suggestions based on a partial search text for ticket categorization or troubleshooting.
  • Autocomplete Users — Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint. Returns an array of users whose name starts with the provided query. Use when you need to find users by name prefix for quick us
  • Check Host Mapping Validity for Existing Brand — Check the host mapping validity for an existing brand in Zendesk. Returns the current CNAME record, expected CNAME values, validity status, and the reason for validity or invalidity. Use this action when you need to veri
  • Count Deleted Users — Count deleted users in Zendesk. Returns the total number of deleted users. Use when you need to know how many users have been deleted for reporting, cleanup, or operational purposes.
  • Count User CCD Tickets — Count tickets where the specified user is CCD (carbon copy distribution). Returns an approximate count of tickets where the user appears in the CCD field. Use when you need to know how many tickets a user is copied on fo
  • Count Custom Object Records — Count the number of records in a specific Zendesk custom object. Use when you need to determine the total number of records for a custom object type, which is useful for reporting, capacity planning, or validation before
  • Count Zendesk Organizations — Count the number of organizations in Zendesk. Returns an approximate count of organizations with the timestamp of when the count was last calculated. This is a read-only, idempotent operation. Use when you need to know t
  • Create Access Rule — Create an access rule for a custom object in Zendesk. Access rules control which users can view or modify custom object records based on conditions. Use when you need to set up data access policies for custom objects, su
  • Install Zendesk App — Install a Zendesk app in the account. Use when you need to add an app from the Zendesk marketplace or a private app to your Zendesk instance. You must provide the app_id and settings. This action is irreversible once ins
  • Send Notification to App — Send a notification to currently open instances of a Zendesk app. Use when you need to push real-time notifications or data to a Zendesk app that is currently open in an agent's interface. The notification triggers an ev
  • Create Autocomplete Tags — Search for Zendesk tags using autocomplete via POST request body. Use when you need to find tag suggestions based on a partial tag name for tagging tickets or organizing content.
  • Create Automation — Create a new automation in Zendesk. Automations are business rules that automatically perform actions on tickets when certain conditions are met. Automations run server-side and don't require user interaction. Use this a
  • Create Bookmark — Create a bookmark for a ticket in Zendesk. Bookmarks allow you to save references to tickets for quick access. Use this action when you need to: - Save a ticket for later reference - Mark an important ticket for quick ac
  • Redact Zendesk Comment — Redact sensitive content from a ticket comment in Zendesk using the Agent Workspace method. Use when you need to permanently remove or hide sensitive information such as personal data, credentials, or inappropriate conte
  • Create Custom Object Bulk Job — Create a bulk job to perform batch operations (create, update, delete, upsert) on custom object records in Zendesk. Use when you need to process multiple records of a custom object type efficiently in a single API call.
  • Create Custom Object Record — Create a new record for a custom object in Zendesk. Use when you need to add a new entry to a custom object type. The record is identified by its unique ID returned in the response. This action creates a new custom objec
  • Create Custom Object Record Attachment — Create an attachment for a custom object record in Zendesk. Use when you need to attach files (documents, images, etc.) to a custom object record. The file is uploaded as a multipart/form-data request. The response inclu
  • Create Custom Ticket Status — Create a new custom ticket status in Zendesk. Custom statuses allow agents to define more granular ticket states beyond the default status categories. Use when you need to add custom ticket workflow states to better refl
  • Create Deletion Schedule — Create a new deletion schedule in Zendesk that automatically deletes records matching specified conditions on a schedule. Deletion schedules are used for data retention and cleanup policies. Use this action when you need
  • Create Zendesk Dynamic Content Item — Create a new dynamic content item with locale variants in Zendesk. Dynamic content items enable localized content for ticket fields, macros, and other text-based content. Use when setting up multilingual support or creat
  • Create Zendesk Dynamic Content Item Variant — Create a new locale variant for an existing dynamic content item in Zendesk. Use when you need to add support for a new locale to an existing dynamic content item. Note: You can only create one variant per locale per dyn
  • Create End User Identity — Add an identity (email or phone) to an end user's profile in Zendesk. Use when you need to link a new email address or phone number to an existing end user account.
  • Create Zendesk Group Membership — Create a group membership in Zendesk, assigning an agent to a group. Use when you need to add an agent to a specific group for ticket routing, permissions, or team organization. The user_id and group_id are both required
  • Bulk Import Tickets — Bulk import tickets into Zendesk by posting up to 100 ticket objects at a time. Use when migrating tickets from another system or creating multiple tickets in a single API call. The operation returns a job_status payload
  • Create Many Dynamic Content Variants — Create many locale variants for an existing dynamic content item in Zendesk. Use when you need to add multiple language variants to a dynamic content item in a single operation. This action is efficient for bulk-adding t
  • Create Many Zendesk Tickets — Create many tickets in Zendesk in a single request. Accepts an array of up to 100 ticket objects. The operation is handled asynchronously — a background job is queued and you receive a job_status payload with an initial
  • Create Many Zendesk Users — Create many users in Zendesk in a single request. Accepts up to 100 user objects. The operation is handled asynchronously — a background job is queued and you receive a job_status payload with an initial status of 'queue
  • Create Object Trigger — Create a new trigger for a custom object in Zendesk. Custom object triggers are business rules that automatically perform actions when certain conditions are met on custom object records. Use this action when you need to
  • Create Organization Field — Create a custom organization field in Zendesk. Use when you need to add a new custom field type (such as text, dropdown, checkbox, date, etc.) to track additional organization attributes. The field key must be unique and
  • Create Organization Membership — Create a new organization membership in Zendesk by assigning a user to an organization. Use when you need to associate a user with an organization so they can access organization-specific tickets and data. Returns a 422
  • Create Many Organization Memberships — Create multiple organization memberships in Zendesk by posting up to 100 membership objects at a time. Each membership links a user to an organization. Use when onboarding multiple users to organizations in bulk, such as
  • Merge Zendesk Organizations — Merge two Zendesk organizations by combining all users, tickets, and data from the losing organization into the winning organization. This action is irreversible — once merged, the losing organization and all its data ca
  • Set Organization Tags — Set organization tags in Zendesk by making a POST request to replace the tags on an organization. Use when you need to categorize or label organizations with specific tags for filtering and organization purposes. This op
  • Create Organization Subscription — Create an organization subscription in Zendesk. This subscribes a user to receive notifications and updates related to a specific organization. Use when you need to add a user to an organization's subscription list so th
  • Create Or Update Many Users — Create or update multiple users in Zendesk in a single request. Use when you need to batch create or update up to 100 users at once. New users require a 'name' field; existing users are matched by 'id'. Returns a job_sta
  • Create Or Update Organization — Create or update a Zendesk organization in a single operation. If an organization with the same external_id already exists, it is updated. Otherwise, a new organization is created. Use when you need to ensure an organiza
  • Create or Update User — Create or update a Zendesk user. If a user with the same email or external_id exists, it updates that user. Otherwise, it creates a new user. Use when you need to upsert user records - idempotent based on email or extern
  • Bulk Unregister Push Notification Devices — Bulk unregister push notification devices in Zendesk. This action is irreversible — the devices will be permanently removed from receiving push notifications and cannot be recovered once removed. Use when cleaning up obs
  • Create Resource Collection — Create a resource collection in Zendesk. Use when you need to batch multiple operations on Zendesk resources (like tickets) into a single request. The API processes the collection as a background job and returns a job st

Zendesk triggers

  • New User Created — Triggered when a new user is created in Zendesk.
  • New Zendesk Ticket — Triggers when a new ticket is created in a specified Zendesk view.

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