ServiceNow Integration — Automate ServiceNow with AI on Beauto

ServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across IT, HR, customer service, and operations.

Category: it operations, customer support · 172 actions available

What you can automate with ServiceNow

Beauto connects ServiceNow with 900+ other apps so you can build AI-powered workflows in minutes. Trigger automations from ServiceNow events, enrich ServiceNow data with AI, or sync ServiceNow with the rest of your stack — without writing code.

  • Sync ServiceNow data with Gmail, Slack, Notion, HubSpot, Google Sheets, and more
  • Trigger AI agents on new ServiceNow events and route the output anywhere
  • Schedule recurring ServiceNow tasks — daily reports, cleanups, or bulk updates
  • Use natural language to describe the workflow; Beauto builds it for you

ServiceNow actions Beauto supports

  • Attach file to record — Attaches a file to a specified record in a ServiceNow table. This action uploads a file and associates it with a specific record (e.g., incident, problem, change request). The file will be visible in the ServiceNow UI un
  • Cancel change conflict check — Cancels the running conflict checking process for a specified ServiceNow change request. Use this action when a conflict check is taking too long or needs to be aborted, and you want to stop the process without waiting f
  • Create a record — Creates a new record in a specified ServiceNow table with the provided field values. Common tables include: 'incident', 'problem', 'change_request', 'task', 'sys_user'. The created record is returned with its sys_id and
  • Create attachment upload — Uploads a file as a multipart form-data attachment to a specified record in ServiceNow. Use this action when you need to attach files to ServiceNow records (e.g., incidents, problems, change requests) using the multipart
  • Create CI Lifecycle Management Action — Adds a specified configuration item (CI) action using the ServiceNow CI Lifecycle Management API. Use this action when you need to create or execute a CI lifecycle action for a Configuration Item in ServiceNow's CMDB. Th
  • Create ci lifecycle mgmt operators — Registers a new operator for a non-workflow user in the ServiceNow CI Lifecycle Management system. Use this action when you need to create or register an operator identity for CI lifecycle management purposes. The operat
  • Set CI Operational State — Sets the operational state for one or more configuration items (CIs) using the ServiceNow CI Lifecycle Management API. Use this action when you need to update the operational status of CIs in ServiceNow's CMDB. This endp
  • Create CMDB Application Service — Creates an application service in ServiceNow CMDB or updates an existing one if a service with the same name already exists. Use this action when you need to register a new application service in the Configuration Manage
  • Create CMDB Linux Server — Creates a new Linux server configuration item (CI) in the ServiceNow CMDB. Use this action when you need to register a new Linux server in the Configuration Management Database (CMDB). This endpoint creates a record in t
  • Ingest CMDB Records — Inserts multiple records into a ServiceNow Import Set staging table. Use this action when you need to bulk-import configuration items (CIs) or other data into ServiceNow via an Import Set. Records are inserted into the s
  • Create CMDB Instance — Creates a single Configuration Item (CI) in ServiceNow CMDB with the specified attributes. Use this action when you need to register a new configuration item (such as servers, databases, network devices, or application s
  • Create CMDB Instance Relation — Creates an inbound and/or outbound relation for a specific configuration item (CI) in the ServiceNow CMDB. Use this action when you need to establish relationships between configuration items in the CMDB, such as indicat
  • Create data classification classify — Assigns pre-defined or user-defined data classification labels to records in ServiceNow tables. Use this action when you need to classify sensitive or confidential data records according to your organization's data gover
  • Create data classification clear — Removes all data classifications for a specific record in a ServiceNow table. Use this action when you need to clear/reset data classification labels from a record, such as when reclassifying sensitive data, removing out
  • Enhanced CI Identify/Reconcile — Inserts or updates configuration items (CIs) in ServiceNow CMDB using the enhanced Identification and Reconciliation API. Use this action when you need to bulk-insert or update multiple configuration items in the CMDB, w
  • Query CMDB Identify Reconcile — Queries the ServiceNow Identify and Reconcile API to determine whether a Configuration Item (CI) should be inserted (created) or updated in the CMDB based on identity matching rules. Use this action when you need to chec
  • CMDB Identify Reconcile QueryEnhanced — Performs identification and reconciliation of configuration items (CIs) in the ServiceNow CMDB. Use this action when you need to determine whether to insert a new CI or update an existing one based on matching attributes
  • Create Import Set — Inserts incoming data into a specified ServiceNow staging table and triggers the associated transform map to move the data into the production table. Use this action when you need to bulk-import data into ServiceNow thro
  • Create incident — Creates a new incident record in ServiceNow with the provided details. Use this action when you need to log or report a new incident in ServiceNow, such as a service outage, system failure, or user-reported issue. The in
  • Create Incident — Creates a new incident record in ServiceNow with the provided field values. Use this action when you need to log or report a new incident in ServiceNow IT Service Management. The created incident is returned with its sys
  • Create ServiceNow Interaction — Creates a new interaction record in ServiceNow that can be linked to records in other tables (e.g., incidents, problems, cases). Use this action when you need to log or create an interaction between a customer and servic
  • Close Interaction — Closes an existing interaction record in ServiceNow by changing its state to closed. Use this action when you need to close or finalize an interaction that has been completed or resolved. This action changes the state of
  • Create push installation — Registers or updates a device token for receiving push notifications through ServiceNow. Use this action when you need to register a mobile device token with ServiceNow's push notification system, enabling the device to
  • Remove Push Installation — Deactivates a mobile device installation from receiving push notifications using the ServiceNow Push Installation API. Use this action when you need to remove a mobile device's ability to receive push notifications from
  • Create servic catalog items add to cart — Adds a specified catalog item to the current user's ServiceNow shopping cart. Use when a user wants to order or request a specific item from the Service Catalog, such as requesting a laptop, software license, or IT servi
  • Submit Service Catalog Producer Item — Submits a ServiceNow Service Catalog item using the submit_producer endpoint. This action submits a catalog item with the provided variables and returns the created record details. The submit_producer endpoint is typical
  • Checkout Service Catalog Cart — Checks out the Service Catalog shopping cart and submits the order as a request. This action retrieves the items in the cart, creates a service catalog request, deletes the cart contents, and returns the request ID and n
  • Submit Service Catalog Cart Order — Submits the Service Catalog shopping cart and creates a service catalog request. This action checks out the user cart, creates a service catalog request with all items in the cart, and returns the request ID and number f
  • Create servicecatalog items checkout guide — Checks out an order guide by updating variable values for selected catalog items. Use this action when a user needs to submit an order guide in ServiceNow's Service Catalog, providing variable values for the items within
  • Order Service Catalog Item Now — Orders a specified ServiceNow Service Catalog item immediately. This action submits an order for a catalog item without requiring cart checkout. The item is ordered directly with the specified quantity and optional varia
  • Insert Multiple Import Set Records — Inserts multiple records into a specified ServiceNow staging table and triggers the associated transform map. Use this action when you need to bulk-import data into ServiceNow via an Import Set. Records are inserted into
  • Create sn chg rest change — Creates a new change request in ServiceNow using the Change Management REST API. Use this action when you need to create and submit a new change request for approval and implementation. The action supports specifying cha
  • Create Change Request CI Association — Creates an association between a change request and one or more configuration items (CIs) in ServiceNow. Use this action when you need to link CIs (servers, databases, applications, etc.) to a change request in ServiceNo
  • Start Change Conflict Check — Starts the conflict checking process for a ServiceNow change request, identifying scheduling conflicts with other changes or blackout windows. Use this action when you need to initiate a conflict check for a change reque
  • Create sn chg rest change emergency — Creates an emergency change request in ServiceNow using the Change Management API. Use this action when you need to create an expedited change request that requires urgent approval and implementation due to critical busi
  • Create Normal Change Request — Creates a normal change request in ServiceNow using the Change Management REST API. Use when you need to create a standard change request that follows the normal approval workflow. Normal changes are subject to standard
  • Create sn chg rest change standard — Creates a new standard change request in ServiceNow using a pre-approved standard change template. Use this action when you need to create a standard change request based on a predefined template from the std_change_reco
  • Create Change Task — Creates a new task for a ServiceNow change request using the Change Management REST API. Use this action when you need to add a new task or subtask to an existing change request, such as breaking down a change into small
  • Create sn cicd app batch install — Installs two or more ServiceNow application packages in a single batch operation via the CICD API. Use this action when you need to deploy multiple applications at once as part of a CI/CD pipeline or automated deployment
  • Install App from Repository — Installs the specified application from the ServiceNow app repository. Use this action when you need to install an application from the ServiceNow Store or a private app repository onto your ServiceNow instance. This is

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